As a large organisation with business activities across Australia and New Zealand, we have responsibilities to people, our employees and the local laws to act responsibly, transparently and fairly, promoting trust and fair competition.
Kennards Hire is committed to carefully obeying all laws and regulations and disclosing important information about our business where required and where it will demonstrate responsible leadership.
What It Means to Our Team
“Running business responsibly should be everyone’s starting point, we’ve all got a part to play to deliver a sensible whole-of-business approach.”
Stuart Dean – Chief Operations Officer
Employee Health and Safety
Kennards Hire places a high priority on employee health and safety, integrating it as a core value across all levels of the company. This commitment underscores our dedication to providing a safe, supportive work environment, recognising that employee well-being is essential to achieving both personal and company success.
We have an externally certified WHS management system that meets ISO45001 requirements, across every single branch. We prioritise making sure we have competent, engaged people, working with safe equipment and protect our trusting culture by investigating any incidents. We continually look at how we can improve the safety of our workplace. We operate sites where you know the equipment you need to get the job done will work and work safely.
Risk Management
All businesses operate within an environment of risk, originating both internally and externally. We understand that strong governance involves the identification and mitigation of risk. The Kennards Hire Board take responsibility for overseeing risk management, who consider how risks impact our business strategy and make sure we respond accordingly.
Our risk management framework is regularly updated so we’re keeping track of all relevant risks to our business and people. Managing risks also means keeping on top of all regulatory requirements.
Quality Management
Our internal processes meet the globally recognised, quality management standard, ISO9001:2015. We continuously work to uphold the seven key quality management principles of the standards. We work to meet and exceed our customers’ expectations every time, this is the foundation upon which our service promise is built.
We have the right systems and processes in place to deliver on this promise:
- Procurement Processes – We pride ourselves on a strict procurement policy, we prioritise quality, longstanding and robust supplier relationships.
- Quality of Operations Management – We have well established, comprehensive quality management that leaves no stone unturned.
- Ready For Hire – Our strict maintenance processes extend the life of our assets and look after the products you need to get the job done.
Quality of Operation Management
Over the last 50 years, Quality of Operations Management (QOM) has guided the business on what constitutes a well managed branch. During that time, it has become far more than a tool to guide branch management, it is embedded into the culture of Kennards Hire. The QOM process focuses on:
- Compliance with established Kennards Hire standards for equipment and process.
- Education of our people on standards and proper procedure where required.
- Appearance of equipment and facilities.
- Compliance with safety and legislative requirements.
A process of reviewing and scoring branches on their QOM is undertaken to ensure excellence in customer service and efficient, safe operation of all Kennards Hire branches. The QOM audit is divided into the following areas:
- Equipment
- Administration
- Hire Centre
- People & Safety.
How We’re Geared for the Future
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